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Summit View Senior Community, a small but progressive assisted living community in Chattanooga Tennessee agreed to let us review their telecommunications costs as a favor to ITS, as we were interested in learning more about the telecom needs of such facilities.  They assured us that we would not find significant savings, since their office phone services had just been upgraded.  Although we we did find some small savings opportunities related to their office phones, they were in good shape overall.  We then expanded our analysis to look at resident phone service.  They had elected to have all residents contract directly with the local phone company for service, since they did not have personnel available to manage phone services for them.  We showed them how by bringing in a small PC-based phone system, they could improve resident service, cover the cost of an outside company managing the system and resident phone services, and still save money.  It total, we found them savings totaling more than $36,000 per year!