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Bill Management Service

You have your telecommunications billing down to a science.  You have spreadsheets with cost breakdowns, records of service requests, everything you need to control your expenses – that is until next month’s bill.  In just one month, you can go from a bill with every penny accounted for, to one that you cannot even explain.  You spend 15 minutes on hold with your vendor, another 30 discussing the problem with them, and still have no answer.

Does the above scenario sound familiar?  It should, since most companies face it sooner or later.  To be fair, most vendors try to bill honestly.  Their problem is a decades-old order/billing system.  Orders get entered using a series of standard codes called USOCs.  There is a long list of these codes.  They vary from vendor to vendor, and change constantly.  In many cases, a Custom Service Representative must enter 5 or more of these codes for a single new phone line.  One wrong code can mean a billing problem for you.

To make matters worse, a growing list of surcharges exists.  They each apply to a different combination of items on your bill.  Some are mandatory, others or not.  They are often mis-applied or incorrectly calculated.

Finally, your vendor’s billing system may not even be capable of billing you at the negotiated rate!  Many vendor Sales Representatives sell using pricing structures that the antique billing systems cannot compute properly.

Sound like a losing proposition?  ITS can help!  We continuously monitor your bills for errors.  We spend the time on the phone with your vendors so you don’t have to.  We spot errors that you never would.  We give you a single consolidated spreadsheet every month, allowing you to pay your bills with confidence.

Contact ITS today, and put your billing woes behind you!